Problem in e-filing Form 4

[Bill in Bama]

My first e-filed Form 4 is deficient and I am emailing back and forth with the experts as to how to correct it. I am trying to upload the two page Responsible Person Questionaire (rpq) but I've hit a wall as I already had 19 files uploaded and cannot upload but page 1 of the RPQ. I uploaded some duplicates since this was my first try and didn't realize the files had already uploaded.
They tell me I can delete files by simply clicking the red x by each file, but there are no red x's when I pull up the form from the list shown on the train stop "electronic documents." They keep telling me its there but I don't have it. The only place I find a red x is the list of Form 4's I've submitted, and clicking that deletes the entire Form 4 forcing me to start over, which I of course don't want to do.
They also tell me I took up lots of file space by uploading every page of the trust in a separate document, but I tried uploading the entire trust as one file and hit the wall for the limit of 30 mb per file. Catch 22 it seems.

They won't let me call them, and my repeated questions elicit the same response over and over. I'd appreciate any help offered.

Oh, and they tell me to correct the DOB so they match, RPQ and Form 4, but they already do, so I'm at an impasse.

[taylorwso]

you need a computer guy, not a eforms guy

 

youre talking about very basic computer skills

Edited November 16, 2023 by taylorwso

[United Surplus Arms]

maybe adjust the settings on your scanner so they are only about 25kb per page of PDF.  combine pages so you can upload 1 document.

make sure that "pop ups" are allowed on your browser.  Also try a different browser (doesn't like Safari)

agree with above that this sounds like a computer issue on your end, not an Eforms issue.

[Bill in Bama]

1 hour ago, taylorwso said:

you need a computer guy, not a eforms guy

 

youre talking about very basic computer skills

With all due respect, the "experts tell me there is a red x for every file so I can delete it, but there isn't.  Right clicking usually brings up an option to delete but not in this case.    I cannot figure out how to delete any files (in fact, somewhere it tells me they cannot be deleted).  The experts say I can and there is a red x I can click to delete a file, but I've pulled up several different Form 4's I have submitted/in process and there is no red x for any of them. 

[Tall Pine]

11 minutes ago, Bill in Bama said:

With all due respect, the "experts tell me there is a red x for every file so I can delete it, but there isn't.  Right clicking usually brings up an option to delete but not in this case.    I cannot figure out how to delete any files (in fact, somewhere it tells me they cannot be deleted).  The experts say I can and there is a red x I can click to delete a file, but I've pulled up several different Form 4's I have submitted/in process and there is no red x for any of them. 

Hey Bill, I think what they fellas above are saying is that your computer or monitor settings may not be revealing the red x's, which is an issue on your end. Ex: I know when my monitor is set to 125% to help my aging eyes, the margins of certain websites get cut off. Likewise, if your anti-virus settings are set to block pop-ups, maybe that's where the red x's are located and why you're not seeing them. Just a thought

[Bill in Bama]

That may be the issue, not the monitor settings, because the full page is showing, margins are intact, but maybe the Chrome malware settings are preventing it from showing, I'll see if that does anything.

[Bill in Bama]

I tried using Chrome with the malware turned off, no difference.  I went to Edge (never used it before) and no difference.  No red x's show up, hovering doesn't help, nothing.  The simply aren't there.

[Bill in Bama]

Update, the tech I was swapping emails with deleted some duplicate files from the electronic documents train stop so I could upload the second page of the RPQ, all is good now.

[TradecraftLLC]

Encountered a similar problem and one of their tech guys had me switch browsers for a third time and enable a javascript setting to make it work.