United Surplus Arms Posted February 10, 2023 Report Share Posted February 10, 2023 (edited) I realize this occurs in many businesses, but I have noticed a high percentage of FFL's and SOT's who seem to have a hard time with basic customer service concepts. This includes dealers large and small. Full time and "hobbyists" Things like returning emails or messages in a timely manner. Letting you know an item has shipped. Returning phone calls. Maybe it's me, but I don't think it's too much to ask for when you are dealing with $10K or $50K NFA items. OK, rant over. Have a great weekend and enjoy the big game. EDIT- I should add that this does not apply to the VAST MAJORITY of people I have done business with on Sturm. My issues have mainly been with a particular well known MG dealer, and more than a few Gunbroker dealers. Now it is time to relax. Edited February 11, 2023 by shiklg 1 Quote Link to comment Share on other sites More sharing options...
GAKilo Posted February 16, 2023 Report Share Posted February 16, 2023 Add in "appropriate packing of high value firearms" - unreal how poorly some of the guns I've received were packed. Quote Link to comment Share on other sites More sharing options...
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