We are disappointed that Grant W chose to take this into the public forum. The short version – we sent the check promptly upon winning the auction. He confirmed receipt, but stated his secretary sent it back. We never received a return check, but promptly offered multiple avenues to resolution. For transparency, the full timeline is documented below, with screenshots. We will update this forum with the resolution actions for the replacement check outlined below.
· Won Auction 6/13/24 – Auction ID 1053710260
Sent check via mail (Picture below) – Item number listed in check memo line
· Grant W confirmed receipt of check on 7/2/24, stating that “My secretary accidentally returned your check” (screenshot below)
o Per the above picture of the check, it was made out to the business name in an envelope addressed to the business. It is highly unusual that a check for an expected payment, addressed and made out to the business, was returned.
· We responded on 7/7 as we were closed for the 4th of July, offering a card for payment. In correspondence the same day, we confirmed that we had not received any mail (screenshot below)
· July 25th – received email correspondence from Grant W asking about the check. We responded 7/25 that we have not received any returned check, and reiterate that we can pay by credit card. He responds that they don’t have credit card processing. (screenshot below)
· July 28th – I respond (slight delay as we were busy Friday) asking for Grant W to call us. He responds that it will be Monday morning (7/29). Screenshot below
· We did not receive a call until 9:26am Wednesday morning 7/31, which we missed. Call log screenshot and transcription of the voicemail below
· Grant W emailed us late in the evening that same day, Wednesday 7/31. I responded within 10 minutes reiterating the check was not returned to us, asking to reconnect on Thursday (today). Screenshot below.
· Grant W’s email correspondence took an unpleasant turn today. The full conversation is represented below. We offered to mail a replacement check minus the stop payment fee from our bank for the original check that we sent but never received back (we confirmed today that is $25). As he indicated yesterday that he needed to close the company down, we offered to overnight the check while deducting actual shipping costs. He responded with the threat to begin posting on forums, as seen below
As he declined to select a path forward and took this to a public forum, we will take the following actions to close the matter (and post confirmation to this forum):
o Stop payment on the original check
o Once we have confirmation of stop payment, we will send a new check to him via tracked, signature required mail
o As his business is responsible for mishandling the original check, which we have not received and is still “in the wind,” we will deduct the additional costs from the replacement check:
- $25 bank stop payment fee
- Actual shipping cost for the tracked, signature required replacement check
