komodoj Posted December 29, 2021 Report Share Posted December 29, 2021 Probably been discussed before but I’ve been a long time Efile user and with the new instructions it says to click on “forget password” and establish a new password and set up the new portal. So every time I click on forget password and try to establish my credentials it says “Username or email not found” anyone having these issues and the work around for it. I can’t get a ATF answer? Thank you in advance. Quote Link to comment Share on other sites More sharing options...
Ryo Posted December 29, 2021 Report Share Posted December 29, 2021 Didn't have a problem.. It worked for me. Possibly a dumb question but did you go to the main site. https://eforms.atf.gov/ Quote Link to comment Share on other sites More sharing options...
komodoj Posted December 29, 2021 Author Report Share Posted December 29, 2021 9 minutes ago, Ryo said: Didn't have a problem.. It worked for me. Possibly a dumb question but did you go to the main site. https://eforms.atf.gov/ Yes and this is the error message I get. Spoke to a few other Sot buddies and they say they get the same error message? Quote Link to comment Share on other sites More sharing options...
komodoj Posted December 29, 2021 Author Report Share Posted December 29, 2021 And yes before anyone asks I did enter the right credentials. Lol Quote Link to comment Share on other sites More sharing options...
Side Arm Sams Posted December 29, 2021 Report Share Posted December 29, 2021 Same thing happened to us. You need to call (877-875-3723) help desk line. They will issue you a temp password and then you'll be able to log in. Stay on the line and wait in lieu of having them call you back. I was on for less than 10-minutes yesterday. After the new pasword and upating my personal info we were able to do (4) F3 transfers with no issues. Jim 3 Quote Link to comment Share on other sites More sharing options...
SFG2017 Posted December 29, 2021 Report Share Posted December 29, 2021 1 hour ago, Side Arm Sams said: Same thing happened to us. You need to call (877-875-3723) help desk line. They will issue you a temp password and then you'll be able to log in. Stay on the line and wait in lieu of having them call you back. I was on for less than 10-minutes yesterday. After the new pasword and upating my personal info we were able to do (4) F3 transfers with no issues. Jim Same happened to me. Called the number and they took care of the fix with me on the phone in about 15min. Quote Link to comment Share on other sites More sharing options...
komodoj Posted December 29, 2021 Author Report Share Posted December 29, 2021 1 hour ago, Side Arm Sams said: Same thing happened to us. You need to call (877-875-3723) help desk line. They will issue you a temp password and then you'll be able to log in. Stay on the line and wait in lieu of having them call you back. I was on for less than 10-minutes yesterday. After the new pasword and upating my personal info we were able to do (4) F3 transfers with no issues. Jim Awesome!!! Thank you sir. Happy holidays. Quote Link to comment Share on other sites More sharing options...
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